FAQs2021-11-05T20:58:34+00:00

Got Questions? We are Here to Help!

We have compiled a list some of our most popular questions and answers about our kid’s Keepsake Books, but if you find that you still have questions, just let us know. Send us a message in the comment box at the bottom or the page and our customer service specialists will get back to you.

FAQs

Can I get a refund on my Kidtreasures Box?2021-11-09T14:28:55+00:00

All sales on the Kidtreasures Box are final. Refunds are not available on an unused Kidtreasures Box.

Kidtreasures Team2021-11-05T18:58:02+00:00

Studentreasures is a parent company of Kidtreasures. Studentreasures has helped over 15 million students become published authors over the last 25 years. That’s a lot of proud, young authors. Our love for creativity, writing, and books is a common theme around the home office, as our sister company, Nottai, offers personalized notebooks and personalized writing journals to both kids and adults.

Do I need to purchase one Kidtreasures Box per book? 2021-10-19T13:38:40+00:00
  • No! The great news is you can insert items for multiple books into a single Kidtreasures Box. Be sure to keep your items organized, so our photography specialists know which book they belong to.   
  • Also, if you would like your child’s pieces featured in a specific order of appearance in your Keepsake Book, simply let us know by writing a page number on the back of each piece and placing them in order. Please be sure to write “Cover” on the back of the piece you would like to use as your book cover design. If nothing is marked, we will have our professional designers determine the cover and order of your art.  
What is included in the Kidstreasures Box? 2021-10-19T15:38:21+00:00

Your  Kidtreasures Box includes an Keepsake Book order form, a  padded insert to protect your masterpieces during transit, and a free return shipping label to ship your masterpieces back to our facility from any UPS store. Our professional photographers and design artists work together to capture each treasured piece of your child’s artwork to create a personal memory book.

I have a quality concern, what should I do? 2021-10-19T13:48:02+00:00

We offer 100% satisfaction guaranteed on all our products. If you are not satisfied with your one-of-a-kind Keepsake Book, please contact our Customer Support Team, who will be delighted to help you. 

What is the Kidtreasures return policy? 2021-10-19T13:47:20+00:00

Since we create personalized, one-of-a-kind keepsake books, it is not possible to offer refunds once you have approved your proof and your Keepsake Book has been sent to be published. If you have concerns about the quality of your Keepsake Book, please contact our Customer Support team.

Unfortunately, we cannot offer returns on unused Kidtreasures Boxes.  

 

How do you make Kidtreasures Keepsake Books? 2021-10-22T20:57:23+00:00

Once we receive your Kidtreasures Box, our professional photographers use high-end equipment to photograph your child’s masterpieces. Our design artists then edit and arrange the photographs to make your one-of-a-kind book file. Our Customer Service team will send you a proof your book. Once you approve it, then book  printing begins! Finally, we ship your professionally-bound book straight to your door via UPS. 

Are there discounts available if I purchase additional copies?2021-10-07T16:33:59+00:00

Yes! We offer a 50% discount on additional copies of the original book ordered at the time of purchase. 

How much does it cost to add extra pieces to my book? 2021-10-07T16:33:21+00:00

26 pieces are included in the price of your book. If you would like to feature additional items in your Keepsake Book, they are charged at $1.75 per item, up to a maximum of 200 items. 

How does Kidtreasures pricing work?2021-11-23T19:02:27+00:00

We have broken down the process to make it as flexible as possible, so you have everything you need to tell your child’s story.

Core Product Offering:  

  • Order a Kidtreasures Box and fill it with whatever your child needs to tell their story.  ~ $39.00
  • Your one-of-a-kind Keepsake Book ~ $69.00

Optional extras:  

  • If you need more than 26 pieces to tell your child’s story, additional pieces can be purchased for an extra $1.75 per piece.
  • We offer a 50% discount on additional copies of this book ordered at the time of purchase ($34.50).
  • The cost for returning your child’s pieces to you is $20.00. If you do not want your items returned, we will recycle them for you free of charge.
  • A low-res digital copy of your child’s Keepsake Book is available for $15.00

We offer all of our customers up to 4 free edits when proofing their books. After the four free edits, we charge in increments of 5 edits, charged at $20 per set of 5.

Additional edit pricing:

  • 1-4 edits = included in price of the book
  • 5-10 edits = $20
  • 11-15 edits = $40
  • 16-20 edits = $60

 

How long does it take for me to receive my proof? 2021-11-23T19:06:26+00:00

You can expect to receive an email with a proof of the book cover, cover title, and inside pages within 5-10 business days of when we receive your Kidtreasures Box. 

 

**We offer all of our customers up to 4 free edits when proofing their books (within our product offering). After the four free edits, we charge in increments of 5 edits, charged at $20 per set of 5.

Additional edit pricing:

  • 1-4 edits = included in price of the book
  • 5-10 edits = $20
  • 11-15 edits = $40
  • 16-20 edits = $60
Can I remove pages to lower the price?2021-10-19T15:53:50+00:00

Our books include a minimum of 26 pieces. If you include fewer than 26 pieces of art in your Kidtreasures Box, your Keepsake Book will have blank pages in it, this is why we encourage you to add the full 26 pieces. Ideas for additional items include trophies, awards, writing samples, poetry, etc.

I forgot to include a piece of artwork in my Kidtreasures Box. Can I add additional items to my book before it is printed?2021-10-19T13:57:53+00:00

You can add up to three additional items to your book provided you have not already approved the digital proof. Please email a high-quality photo of your additional items to our Customer Service Team who will work with our professional design artists to have these items included in your Keepsake Book. 

Can I make changes to my book before it is printed? 2021-11-23T19:04:34+00:00

Up to four changes can be made to your book once you receive the digital proof. Charges will apply if the maximum number of changes exceeds four. Once the proof is approved by you, we will begin printing your one-of-a-kind book.

**We offer all of our customers up to 4 free edits when proofing their books (within our product offering). After the four free edits, we charge in increments of 5 edits, charged at $20 per set of 5.

Additional edit pricing:

  • 1-4 edits = included in price of the book
  • 5-10 edits = $20
  • 11-15 edits = $40
  • 16-20 edits = $60
How do I send back my Kidtreasures Box? 2021-10-07T16:28:11+00:00

We include a free return shipping label inside your Kidtreasures Box.  Simply drop it off at your nearest UPS location to send your child’s masterpieces to us to be photographed and included in their personal memory book.

Do you ship internationally? 2021-10-07T16:27:00+00:00

At this time, we can only ship to address in the United States. 

What is the best way to pack up the artwork before shipping?2021-10-19T16:04:43+00:00

Anything that is fragile should be packed in bubble wrap, so that it arrives intact. If you are sending items for more than one book, please clearly label and organize the items so our photographers can easily identify the cover artwork and desired order of each book, along with coordinating order forms.

When can I expect to receive my professionally bound Keepsake Book?2021-10-19T16:01:14+00:00

We will email you a digital proof of the cover and inside pages of your book within approximately 5-10 business days of when we receive your Kidtreasures Box at our facility. Once you approve your book proof, it takes approximately 10 business days to get your professionally bound Keepsake Book.

Can I add captions to the pages of my book?2021-10-19T15:58:17+00:00

No. Unfortunately, personalization of content is not offered at this time.  

 

Can I choose the order in which my child’s artwork is featured in the book? 2021-10-07T16:23:02+00:00

Yes! If you would like your child’s items featured in a specific order for your Keepsake Book, simply let us know by writing a page number on the back of each piece and placing them in order. Please be sure to write “Cover” on the back of the piece you would like to use as your book cover design. If nothing is marked, we will have our professional designers determine the cover and order of your art. 

Can I get my original items back? 2021-10-07T16:21:58+00:00

Yes! We can ship your original pieces back for $20.00. Otherwise, we can recycle them for you free of charge. 

How long will it take for my finished Kidtreasures Keepsake Book to arrive? 2021-10-19T13:50:24+00:00

Your published Keepsake Book will arrive within 10 business days of the time you  approve your digital proof. 

Is there a minimum or maximum number of pieces I can include in my book? 2021-10-07T16:20:34+00:00

There are 26 pieces included in the price of the Keepsake Book. If you send less than 26 items, there will be blank pages in your book. Additional items can be added for $1.75 per item, up to a maximum of 200 items.

How many pieces will be featured per page? 2021-10-07T16:19:54+00:00

There will be one item featured per page in your Keepsake Book. 

Can I purchase more than 1 copy of a book? 2021-10-07T16:19:16+00:00

Of course! Also, duplicate copies of the same book are available for 50% off, if purchased at time of order. 

What are the specifications of the finished book? 2021-10-07T16:18:28+00:00

You will receive an 11” x 8.5”, deluxe, hardcover copy of your child’s book, published in our state-of-the-art facility, featuring full-color printing. 

If I order a Kidtreasures Box now, when do I need to send it back by? 2021-10-05T21:36:55+00:00

There is no due date! You can send your Kidtreasures Box back whenever you are ready.  

How big is the Kidtreasures Box? 2021-10-05T21:36:16+00:00

The Kidtreasures Box measures 18” x 12” x 4”. 

What size items can I send you? 2021-10-05T21:35:42+00:00

Your items will need to fit in thKidtreasures Box which measures 18” x 12” x 4”.For best results we recommend pieces smaller than 11″x17″. 

Do you offer any kind of promotions? 2021-10-19T14:01:44+00:00

Yes! Check out our Contact Us page to opt-in to our newsletter and follow us on social media to hear about our latest promotions.

What kind of items can I send to you? 2021-10-22T20:38:36+00:00

This is your child’s story and we are here to help you tell it. You can include anything that can be photographed, for example: awards, medals, report cards, paintings, sculptures – you name it! If you are sending any breakable items (e.g., macaroni art, popsicle stick creations, etc.), please be sure that you pack them in bubble wrap to reduce the chance of breakage. For best results, we recommend pieces smaller than 11″x17″.

 

Can I order a Kidstreasures Box if I live outside the U.S.?2021-10-05T21:31:54+00:00

At this time, we can only ship to addresses in the United States. 

How long will it take to get my Kidtreasures Box?2021-10-19T15:40:27+00:00

You can expect to receive your Kidtreasures Box in approximately 5-7 business days from the time of order. 

Create a Kidtreasures Keepsake Book Today!

Creating a kid’s memorabilia and art book is as easy as 1-2-3, so get started today!

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